Contact Us
We’re here to help. Whether you have a question about your order, need support with a product, or just want to give us feedback — feel free to reach out.
Customer Service Hours
| Day | Hours (ET) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time) |
| Saturday – Sunday | Closed (we will respond on the next business day) |
We observe all major U.S. national holidays. Emails sent outside of business hours will be answered within 1–2 business days.
How to Reach Us
Email (preferred for fastest response)[email protected]
Please include your order number (if applicable) in the subject line, along with a brief description of your question or issue.
Phone+52 81 8465 2731
Phone support is available during business hours. If we are unable to answer immediately, please leave a voicemail with your name, phone number, and order number (if any), and we will return your call within one business day.
Mail / Returns Address
NexGear Gaming, 210 Calle Janitzio Caballero, General Escobedo, Nuevo León, 66080, Mexico
Important: Do not send product returns to this address without first obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused. Please see our Return Policy for instructions.
We look forward to assisting you!
NexGear Gaming – Reliable gear. Simple support.
Independent Retailer Disclaimer
NexGear Gaming is an independent online retailer and is not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® and all related names, logos, and marks are registered trademarks of Turtle Beach Corporation. All product names, logos, and brands are the property of their respective owners and are used on this website for identification purposes only.