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By using the websites (collectively, the “Site”) of NexGear Gaming and its affiliates (“NexGear Gaming,” “we,” or “us”) to place an order for products offered on the Site (the “Products”), you accept and agree without modification to these Terms of Sale (the “Terms of Sale”). We reserve the right to change these Terms of Sale without prior written notice and at the sole discretion of NexGear Gaming.

These Terms of Sale are applicable only to orders by and for residents of the United States. These Terms of Sale are further subject to the Terms and Conditions of the Site and NexGear Gaming’s Privacy Policy.

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SUBMITTING YOUR ORDER

An order placed by you in accordance with these Terms of Sale may only be placed through the Site. All orders for Products are subject to acceptance by NexGear Gaming. We reserve the right to limit, reject, modify or cancel orders at our sole discretion. Information contained in our advertisements, brochures, other written materials or websites, or information given to you by our agents or employees, constitutes an invitation to bargain only, and does not constitute an offer by us to supply any Product. If we accept your order, we will notify you via email in an order confirmation issued by us to you indicating acceptance of your order (an “Order Confirmation”).

All orders placed after 2:30pm EST, regardless of shipping option, are processed the next business day (Monday-Friday). We only ship domestically. We cannot ship to a PO box for Ground, Expedited or Priority shipments. We observe all US national holidays.

Review all order details carefully before submitting. Once placed, orders cannot be changed or canceled. An incorrect email address will result in your Order Confirmation and receipt being sent to the wrong recipient. Make sure all information is accurate before completing your purchase.

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SHIPPING RATES & INFORMATION

Shipping options shown in our online store are estimates only and do not guarantee a delivery date. Orders placed after 2:30 pm EST, regardless of shipping method, will be processed the next business day (Monday through Friday).

Orders are typically processed within 1 to 2 business days after approval, depending on product availability and the time the order is placed. Orders are not processed or shipped on weekends or holidays. These days should not be included when estimating delivery timelines.

Once your order ships, you will receive a shipping confirmation email with tracking and carrier details. If your order contains multiple products, items may ship separately and arrive on different days.

We are not liable for any loss, damage, or penalties resulting from shipment or delivery delays. We currently ship only within the United States and certain U.S. territories.

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RETURNS / REFUND POLICY & PROCEDURE

Return Policy
Customers who purchase products directly from our website may return eligible items within 60 days of receiving the product for a full refund. Once an order is placed, it cannot be canceled or modified if processing has begun. Products purchased outside of our website are not eligible for return under this policy.

How to Request a Refund
To initiate a return, email [email protected] and include your order number in the subject line. A Customer Service representative will confirm your return eligibility and advise on any required next steps. If approved, you will be issued a Return Merchandise Authorization (RMA) number via email, along with return instructions.

Return Shipping Requirements
Returned products must be shipped with the RMA number clearly visible on the outside of the shipping carton. Packages received without a valid RMA number may be refused and returned at your expense.

RMA numbers expire 20 days after issuance. Products must be shipped within this 20-day window or the return may be refused. Additional return instructions may apply depending on the product.

Original shipping charges are non-refundable. NexGear Gaming is not responsible for products lost or damaged during return shipping.

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CLAIMS FOR DAMAGES

Claims for damages to Products or errors in an Order must be made within 5 days of receipt. Claims for damages must first be reported to the delivering carrier (save all packing and cartons). We are not responsible for any damage to any third-party products connected to our Products.

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WARRANTY SERVICE

Our warranty refers to the repair or replacement of a defective Product during the warranty period and not a refund. For a description of our warranty policy, please see our Limited Warranty Service page on our Site.

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ORDER CONFIRMATION

Within minutes after your order is submitted, you should receive an Order Confirmation email containing your order number and receipt of payment. You must save this confirmation email for your records.

If you do not receive an Order Confirmation email, please send an email to [email protected] and make sure that you do not have any anti-spamming, filtering or blocking software enabled.

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ORDER CHANGES & CANCELLATION

Due to our fast order processing and shipping timelines, orders cannot be changed after they are submitted. Once an order has been placed, it cannot be canceled or modified unless the product is unavailable.

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PAYMENTS

Our online store is hosted on Shopify Inc. (www.shopify.com). They provide us with the online e-commerce platform and related payment processing services that allow us to sell our products and services to you. We will charge your credit card account upon placement of your order, including all pre-orders placed 30 to 90 days before shipment. By placing an order with us you agree that any credit card and other payment method information provided by you is true and complete and you will pay the applicable listed price(s) in addition to any shipping and handling charges and applicable taxes. We currently accept PayPal, Amazon Pay, Google Pay, Apple Pay and major credit cards (Mastercard, Visa, Discover, American Express). We reserve the right to modify accepted payment methods at our discretion.

In connection with our relationship with Klarna Inc. (629 N. High St., Suite 300, Columbus, OH 43215, U.S.A.), we may offer installment and other payment methods offered by Klarna. Klarna is a third-party payment service independent of NexGear Gaming. When utilizing Klarna, your payment is subject to Klarna’s terms and conditions and privacy policy.

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COUPON CODES

On occasions NexGear Gaming will release coupon codes via email or other marketing channels that enable a discount to be applied to your order (“Coupon Codes”). Coupon Codes are only valid on full-priced items unless otherwise stated, cannot be used in conjunction with any other offer, and are valid for a limited period of time. NexGear Gaming reserves the right to withdraw or cancel orders in the event of improper use of a Coupon Code.

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PRICING

Prices listed on the Site are payable in U.S. dollars. Prices and specifications of all Products may change without notice. Separate charges for shipping, handling, and/or taxes will be shown on the checkout page and Order Confirmation.

We reserve the right to correct any mistakes in price listed on the Site at any time. If a mistake in price is made, we will, at our sole discretion, either: 1) offer you the option to purchase at the correct price or a full refund; or 2) reject your order. Our liability is limited to the actual price paid by you to us for the Products.

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SALES TAX

We are obligated to collect sales tax for purchases delivered to applicable U.S. states. Unless you provide a valid and correct tax exemption certificate prior to order acceptance, you are responsible for all sales and other taxes associated with the order.

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RESALE

Purchases made on this Site are intended for end users only. Purchases are limited to 5 items total per day per customer. Products sold on this Site are not authorized for resale.

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OUT-OF-STOCK PRODUCTS

We normally stock everything advertised on our Site, however some Products may occasionally become back-ordered or discontinued. In such cases, we may notify you to wait, cancel for a full refund, or accept an equivalent replacement product with your explicit consent.

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PRODUCT UPDATES

Our policy is to implement Product updates, improvements and/or revisions as we, in our sole discretion, deem necessary. Accordingly, we reserve the right to, without liability or prior notice, revise or discontinue the production, sale or distribution of any of our Products at any time.

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PRODUCT FUNCTIONALITY

All Products are designed for the operating systems, platforms and associated hardware listed on their boxes and on our Site under “System Requirements.” Use of our Products with unlisted operating systems or platforms is not supported and does not constitute reason for a refund.

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PRIVACY POLICY

Information we collect in connection with your Order is subject to our Privacy Policy. Please read our Privacy Policy for more information on how we use, share and protect the information we collect.

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CHOICE OF LAW AND VENUE

To the maximum extent permitted by law, these Terms of Sale are governed by the laws of the state of New York, without giving effect to any choice or conflict of law provision or rule. You hereby consent to the exclusive jurisdiction and venue of the federal courts located in the Southern District of New York in all disputes arising out of or relating to these Terms of Sale.

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FORCE MAJEURE

If a shipment date is specified, that date will be extended to the extent that delivery is delayed by reason of fire, flood, war, terrorism, strike, natural disaster, or any other event beyond our reasonable control. NexGear Gaming is not responsible for delays or failure to perform if caused by circumstances beyond our reasonable control.

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SEVERABILITY, ENTIRE AGREEMENT & WAIVER

If any provision of these Terms of Sale is declared to be unenforceable by a court of competent jurisdiction, that provision is severed and the other provisions will remain in effect. These Terms of Sale, together with the Order Confirmation, set forth the entire agreement between NexGear Gaming and you regarding purchases placed through our Site. Failure to exercise or enforce any right shall not constitute a waiver of such right.

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CONTACT US

NexGear Gaming
Email: [email protected]
Address: 210 Calle Janitzio Caballero, General Escobedo, Nuevo León, 66080, Mexico
Phone: +52 81 8465 2731
Hours: Monday – Friday, 9am – 5pm ET

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