Shipping Policy


Free Shipping

We are pleased to offer free standard shipping on all orders. There is no minimum purchase requirement and no additional shipping charge for standard delivery.

Free shipping applies automatically at checkout. Customers do not need to enter a promotional code or meet a minimum order amount to qualify.


Order Processing Time

Orders are typically processed within 1–2 business days after the order has been confirmed.

Orders placed after 2:30 PM ET may be processed on the next business day. Orders are generally not processed or shipped on weekends or U.S. national holidays.

Processing times may occasionally be longer during periods of high order volume, holidays, or when additional order verification is required.


Estimated Delivery Time

After your order has been processed and shipped, standard delivery typically takes approximately 3–7 business days.

Including order processing and transit time, the estimated total delivery time is approximately:

Stage Estimated Time
Order Processing 1–2 business days
Standard Shipping Transit 3–7 business days
Estimated Total Delivery Time 4–9 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.


Shipping Destinations

We currently offer standard shipping within the United States.

We are unable to guarantee delivery to certain restricted addresses or locations. If a shipping address cannot be serviced, we will contact the customer using the contact information provided with the order.


Shipping Confirmation & Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the available tracking information and carrier details.

Please allow some time for tracking information to become active after the shipping confirmation has been sent.

If your order contains multiple products, items may be shipped separately and may arrive at different times.


Delivery Delays

While we work to process and ship orders as quickly as possible, delivery dates may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, holidays, transportation disruptions, incorrect or incomplete shipping information, or other unforeseen events.

If a shipment is delayed, please use the tracking information provided in your shipping confirmation email to check the latest delivery status.


Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or shipping.


Expedited & Priority Shipping Options

In addition to our free standard shipping, we offer paid expedited and overnight shipping options for customers who require faster delivery:

Shipping Method Cost Estimated Delivery Time
Expedited $22.00*
*(VelocityOne Flight: $35, Race Wheel: $70)
2 Day Air (Mon-Fri)
Priority | Overnight $43.00*
*(VelocityOne Flight: $55, Race Wheel: $120)
1 Day Air (Mon-Fri)

*all items except VelocityOne Flight & Race Wheel


Contact Us

If you have any questions about our shipping policy, order processing, delivery times, or tracking information, please contact us:

NexGear Gaming
Email: [email protected]
Address: 210 Calle Janitzio Caballero, General Escobedo, Nuevo León, 66080, Mexico
Phone: +52 81 8465 2731
Hours: Monday – Friday, 9am – 5pm ET


Independent Retailer Disclaimer

NexGear Gaming is an independent online retailer and is not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® and all related names, logos, and marks are registered trademarks of Turtle Beach Corporation. All product names, logos, and brands are the property of their respective owners and are used on this website for identification purposes only.